You are here: Home / Our policies / Our supporter promise
At Dementia UK, we’re committed to providing the highest levels of customer service and care to our supporters.
Giving to Dementia UK should be a positive experience, that’s why we make a fundraising promise to you. This is our set of standards for how we work, and the service you can expect from us.
We abide by fundraising and data protection laws and we follow best practice. We are registered with the Fundraising Regulator and members of the Institute of Fundraising. We will always adhere to and aim to adopt fundraising best practice as laid down in the Fundraising Regulator’s Code of Fundraising Practice.
If you’re unhappy with anything we’ve done while fundraising, or feel we’re falling short of our standards, please let us know so we can put it right. You can call us on 0300 365 5500 or email email@example.com