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Giving to charity should be a positive experience, whether someone is an existing or a new supporter. At Dementia UK, we are committed to fundraising in an honest and responsible way.
We aim to provide a consistently high level of service but understand there may be times when a complainant is not happy with the service they have received. We would ask that they let us know.
Giving to Dementia UK should be a positive experience, that’s why we make a fundraising promise to you. This is our set of standards for how we work, and the service you can expect from us.
Whenever you share personal data with us we aim to be clear with you and not to do anything that you would not reasonably expect us to. We will always endeavour to tell you when we are collecting data.