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Our policies
Vulnerable people policy
Giving to charity should be a positive experience, whether someone is an existing or a new supporter. At Dementia UK, we are committed to fundraising in an honest and responsible way.
Find out moreComplaints practice
We aim to provide a consistently high level of service but understand there may be times when a complainant is not happy with the service they have received. We would ask that they let us know.
Find out moreOur supporter promise
Giving to Dementia UK should be a positive experience, that’s why we make a fundraising promise to you. This is our set of standards for how we work, and the service you can expect from us.
Find out morePrivacy policy
Whenever you share personal data with us we aim to be clear with you and not to do anything that you would not reasonably expect us to. We will always endeavour to tell you when we are collecting data.
Find out moreCookie policy
The Dementia UK website, like most websites, uses cookies to give you a more personalised web service and to provide information to us. Cookies mean that a website will remember you.
Find out moreAdmiral Nurse Clinics
These terms and conditions govern the use of Admiral Nurse Clinics.
Find out moreCloser to Home terms and conditions
These terms and conditions cover our Closer to Home Admiral Nurse service.
Find out moreAdmiral Nurse Helpline
These terms and conditions cover use of our Admiral Nurse Helpline.
Find out moreVirtual clinics terms and conditions
These terms and conditions cover use of our Admiral Nurse virtual clinics.
Find out more