Donate to Dementia UK
Help us raise vital funds, improve care and support for families facing dementia and spread the word about our specialist dementia nurses.
One of the ways we raise vital funds to support families affected by dementia is through face-to-face fundraising at public sites such as shopping centres and supermarkets all over the UK.
Face-to-face fundraising is where professional fundraisers speak to members of the public in person to tell them about our charity and ask them to make a regular gift.
Face-to-face fundraising allows us to talk to people about dementia, why our work providing specialist dementia support is so important, and how they can help. By meeting them in person, we’re able to have conversations with people who may be interested in supporting us but haven’t had the opportunity to speak to us directly about the difference their gifts will make.
Face-to-face fundraising is a safe, secure and cost-effective way of inspiring more people to support us and recruit new donors committed to giving regularly. This will help us raise vital funds to grow our services and ensure no one faces dementia alone.
This type of fundraising also allows us to raise awareness of dementia and share information about the range of Dementia UK services for people affected by dementia, which means thousands more people will know where to get support if they need us.
Our specialist dementia nurses, known as Admiral Nurses, provide life-changing advice and support to anyone affected by dementia, whenever it is needed. Whether it’s on our Helpline, through our virtual or face-to-face clinic appointments, or in the community, the families we support know they’re not alone.
By donating to Dementia UK through making a regular gift, you will provide vital services, transform health and care systems and spread the word about our specialist dementia nurses so more families can access our life-changing support.
With your support, together we can make sure we offer a lifeline to every family that needs it.
Yes, we work closely with Appco, a well-known and checked professional fundraising agency, to carry out face-to-face fundraising on our behalf. Working this way is more cost effective and gives us access to professional and experienced fundraisers. All of the fundraisers are highly trained, passionate and motivated by our mission.
Our private site fundraisers work in public areas like shopping centres and supermarkets. A list of the sites we will visit each week is available on this page.
Every fundraiser will display an ID card with their name, photograph, employee number and details of the agency they work for. All fundraisers will wear Dementia UK branded clothing.
Our fundraisers will be at Dementia UK’s stand with various branded materials such as pull-up banners, information leaflets, welcome packs and an electronic tablet which they use to complete Direct Debit sign-ups. Our fundraisers will only ever ask for a Direct Debit – they will never ask for or be allowed to accept cash donations.
If you have any concerns about fundraisers in your area, please call our Supporter Care Team on 0300 365 5500 or email supportercare@dementiauk.org
Direct Debits are one of the safest and most effective ways of giving to charity. They reduce administration costs and generate a steady and reliable stream of income, allowing us to plan for the future.
Direct Debits are easy to set up and give you full control over how much you wish to give and when. Your Direct Debit is covered by the UK’s Direct Debit guarantee, which protects you in the rare event that there is an error in the payment and lets you amend your Direct Debit at any time.
Our fundraisers will ask you for your details and once they are entered into their electronic tablet, all the details will be encrypted so they are safe as soon as you have signed up. The fundraiser will not be able to access your data after this point.
The agency we work with give you the option to sign up to regular gifts via contactless methods, either using QR code or SMS technology. This will take you to a website on your mobile phone where you can enter your payment details (account number and sort code) and confirm your Direct Debit sign-up. The details will then be encrypted and sent across to the payment processor.
At Dementia UK, we are committed to keeping your personal information safe. More information on how we look after and use your personal information is available in our privacy notice. If you would like a printed paper copy of this privacy notice, contact our Supporter Care Team on 0300 365 5500, email supportercare@dementiauk.org or write to us at Dementia UK, 7th Floor, One Aldgate, London, EC3N 1RE.
No. Our fundraisers are not allowed to take cash from you. They’re only permitted to ask for regular donations through a Direct Debit. They also can’t take one-off donations.
There is now an option to sign up to regular gifts via contactless methods either using a QR code or SMS. This will take you to a website where you can enter Direct Debit details and confirm your signup.
Your fundraiser will give you printed details of your donation and a welcome pack at the end of your conversation. You will also receive a welcome email, text and phone call, depending on what contact details you provided when you signed up.
You will receive a letter from us confirming your details and notifying you of the amount and date of your Direct Debit donations within 21 days of signing up.
If an error in your Direct Debit is made by Dementia UK or your bank or building society, you are guaranteed a full and immediate refund of the amount paid from your branch.
You can find out more about your rights under the Direct Debit guarantee on the Direct Debit website. You can also cancel a Direct Debit at any time by writing to your bank or building society, or by calling, emailing or writing to the Dementia UK Supporter Care Team:
Telephone: 0300 365 5500
Email: supportercare@dementiauk.org
Post: Dementia UK, 7th Floor, One Aldgate, London, EC3N 1RE
Dementia UK is a member of the Fundraising Regulator which is the governing body for the charity sector. It monitors trends and complaints about specific methods of fundraising, including face-to-face fundraising, and we must adhere to its Code of Fundraising Practice at all times.
We are also a member of the Chartered Institute of Fundraising, a self-regulating membership body established to coordinate fundraising activity and promote quality, integrity and transparency.
Appco, the fundraising agency conducting face-to-face fundraising on Dementia UK’s behalf, is a Professional Fundraiser as defined under charity law; therefore, it is a member of the Fundraising Regulator and subject to its Code of Fundraising Practice at all times.
We regularly use mystery shoppers, managed by Greenlight Sites, our auditing agency, and the Chartered Institute of Fundraising. Greenlight audits take place on a weekly basis across the regions our fundraisers are working in; we have regular check ins with the agency to ensure fundraisers are compliant and receive detailed reports on a weekly basis.
The purpose of the audits is to check in on fundraisers on site and listen to the conversations they are having with members of the public to ensure they are representing the charity in the best possible light and that they are fully compliant with the Code of Fundraising Practice. We receive detailed reports from mystery shoppers highlighting good practice and identifying issues. All issues are followed up with the agencies, updating procedures and training as necessary.
All our fundraisers are fully trained by Appco, the fundraising agency, in compliance, vulnerability policies and the Code of Fundraising Practice.
Members of the Dementia UK Individual Giving Team also provide regular training sessions to refresh the fundraisers’ knowledge of dementia, the services we provide and how income raised will be used, plus reminders about compliance and safeguarding potentially vulnerable donors.
At Dementia UK, we are committed to providing the highest levels of customer service and care to our supporters. We promise to take all complaints seriously, to acknowledge them (where contact details have been supplied), and to deal with them in a timely manner.
Please see our Complaints Policy for full details of how to make a complaint and our Supporter Promise for our set of standards for how we work and the service you can expect from us.
As a member of the Fundraising Regulator, Dementia UK is committed to following its Code of Fundraising Practice to ensure we meet regulations. Complaints may result in changes in process and retraining our fundraisers to ensure the highest standards in fundraising at all times.
- Co-op AB10 6NN 485 Great Western Road Aberdeen Aberdeenshire
- Co-op AB30 1AG Aberdeen Road Laurencekirk Aberdeenshire
- Co-op AB39 2BE 12 Market Square Stonehaven Aberdeenshire
- Home Bargains AB42 1RG Balmoor Retail Park Peterhead
- Sainsbury’s BS16 6BQ 2-4 Badminton Road Bristol
- Asda BS23 3UZ Phillips Road off Winterstoke Road Weston-super-Mare
- Anytime Fitness BS8 1RE 48 Queens Road Bristol
- Waterstones BS8 4TH 37 Regent Street, Clifton Bristol
- Parkside CB1 1LY Gonville Place Cambridge
- Co-op CB2 8RJ Hills Road, Cambridge
- Co-op CB3 0LW 120 Girton Road, Girton Cambridge
- Co-op CB7 5HA High Street Soham
- Co-op CB8 0BP 2-5 Elizabeth Avenue Newmarket
- Co-op CH3 6BB Sandy Lane, Saighton, Chester
- Sainsbury’s CH65 9HN Kinsey Road Ellesmere Port
- Asda CM3 5TB 1-10 Queen Elizabeth Square South Woodham Ferrers
- Ongar Leisure Centre CM5 0GA The Gables, Fyfield Road, Chipping Ongar
- Co-op CO10 0ER Highbury Barn, 46 Canhams Road, Great Cornard Sudbury
- Sainsbury’s CO13 9PT 78-80 Connaught Avenue Frinton-On-Sea
- Tesco CT16 3PS White Cliffs Business Park Dover
- Sainsbury’s CT20 2SB 5 Bouverie Road Folkestone Kent
- Sainsbury’s CT5 3QS Reeves Way Chestfield
- Bannatyne Gym CW1 5NW Flour Mill Way Manchester
- Asda CW9 5LG 23-29 Leicester Street, Baron Quay Northwich Norfolk
- Crook Log Leisure Centre DA7 4HH Crook Log Sports Centre London
- Teesdale Leisure Centre DL12 8DS Strathmore Road, Barnard Castle DL12 8DS York
- Sainsbury’s DL14 9AE Bishop Auckland Retail Park Bishop Auckland
- Newton Aycliffe Leisure Centre DL5 4EH Beveridge Arcade Newton Aycliffe
- Asda DN14 5EZ Unit 1, Wesley Square Goole
- Tesco EH10 5DN Colinton Road Edinburgh
- Decathlon EH11 4DG 27 Cultins Road Edinburgh Midlothian
- Co-op EH14 5LS 9-11 Corslet Place Currie Edinburgh
- Tesco EH16 4DT Niddrie Mains Road Edinburgh
- Co-op EH40 3BQ 53 High Street East Linton East Lothian
- Asda EH48 2JS Station Road Armadale
- Morrisons EH5 1SA 3 Waterfront Broadway Edinburgh Mid Lothian
- Southbury Leisure Centre EN1 1YP 192 Southbury Rd Enfield
- Sainsbury’s EX36 4BQ New Road South Molton
- Wembley Leisure Centre HA9 0EF Dexion House, Grand Felda House, Empire Way Wembley
- Tesco HP10 9RT London Road High Wycombe
- Tesco HU19 2NS Queen St Withernsea Hull
- Asda HU9 2BN Mount Pleasant Hull
- Sainsbury’s IP32 7FS 2 Slater Ave Bury St Edmunds
- Rainbow Leisure Centre KT17 1BN East St Epsom
- Duloch Leisure Centre KY11 8LW Nightingale Place Dunfermline
- B&Q KY2 6QL Fife Central Retail Park Kirkcaldy
- M&S KY2 6QL Fife Central Retail Park, Chapel Park, Anchorage Road, Kirkcaldy
- Co-op KY3 0HN 33 Dollar Rd Burntisland Kirkcaldy
- Michael Woods Sports and Leisure Centre KY6 2RD Viewfield Glenrothes
- Co-op KY7 6RU 7 Cadham Centre Glenrothes
- Sainsbury’s L1 1QE 11 Ranalegh Street Liverpool
- Co-op L23 3AT 189 College Road, Crosby, Liverpool
- Netherton Activity Centre L30 3TL Gloves Land, Bootle
- Co-op LL12 0HW Chester Road Rossett, Wrexham
- B&Q LL30 1RT Mostyn Broadway Llandudno
- Co-op LL33 0NH Village Road Llanfairfechan
- Leisure Centre MK45 1TH Steppingley Rd, Flitwick Bedford
- Edmonton Leisure Centre N9 0TR 2 The Broadway London
- Morrisons PH33 6AN An Aird Road Fort William
- Co-op PL7 2DE 98 Glen Road, Plympton Plymouth
- Co-op PR25 5SB Thorntrees Garage, Wigan Road, Clayton-le-Woods Leyland
- Range PR9 0TQ Central 12 Retail Park Derby Road Southport
- Asda SG12 0AD Watton Road Ware
- Southend Leisure and Tennis Centre SS2 4FA Garon Park Cricket Ground, Eastern Ave Southend-on-Sea
- Co-op SS2 6SY 109-121 Rochford Road, Southend-On-Sea
- Co-op SS4 1UB 6-8 Golden Cross Parade Rochford
- Latchmere Leisure Centre SW11 5AD Burns Road London
- Riviera International Centre TQ2 5LZ Chestnut Avenue, Torquay
- Next TQ2 7BJ 4 Browns Bridge Road Wren Retail Park Torquay
- Tesco Express TQ4 5DL 2 Victoria Street Paignton
- New Chiswick Pool and Fitness W4 2RG Edensor Road London
- Co-op WA3 2RZ 237 Church Lane, Lowton Warrington
- Halton Leisure Centre WA8 7AQ Moor Lane Widnes
- South Oxhey Leisure Centre WD19 7AX Gosforth Lane Watford
- York Sport Village YO10 5FG Lakeside Way York
- Energise Leisure Centre YO24 3DX Cornlands Road, Acomb, York
- East Riding Leisure Francis Scaife YO42 2QE Burnby Lane, Pocklington York
- Selby Leisure Centre YO8 4BL Scott Road Selby
Our face-to-face fundraisers will typically work Monday to Saturday. Fundraisers based on private sites (such as shopping centres) will work hours in line with the opening times of the shopping centre/site.
