Face-to-face fundraising

Face-to-face fundraising is a safe, secure and cost-effective way of inspiring more people to support us and recruit new donors committed to giving regularly. This will help us raise vital funds to grow our services and ensure no one faces dementia alone.  

This type of fundraising also allows us to raise awareness of dementia and share information about the range of Dementia UK services for people affected by dementia, which means thousands more people will know where to get support if they need us.  

Our specialist dementia nurses, known as Admiral Nurses, provide life-changing advice and support to anyone affected by dementia, whenever it is needed. Whether it’s on our Helpline, through our virtual or face-to-face clinic appointments, or in the community, the families we support know they’re not alone.  

By donating to Dementia UK through making a regular gift, you will provide vital services, transform health and care systems and spread the word about our specialist dementia nurses so more families can access our life-changing support.  

With your support, together we can make sure we offer a lifeline to every family that needs it.  

Yes, we work closely with Appco, a well-known and checked professional fundraising agency, to carry out face-to-face fundraising on our behalf. Working this way is more cost effective and gives us access to professional and experienced fundraisers. All of the fundraisers are highly trained, passionate and motivated by our mission. 

Our private site fundraisers work in public areas like shopping centres and supermarkets. A list of the sites we will visit each week is available on this page.  

Every fundraiser will display an ID card with their name, photograph, employee number and details of the agency they work for. All fundraisers will wear Dementia UK branded clothing.  

Our fundraisers will be at Dementia UK’s stand with various branded materials such as pull-up banners, information leaflets, welcome packs and an electronic tablet which they use to complete Direct Debit sign-ups. Our fundraisers will only ever ask for a Direct Debit – they will never ask for or be allowed to accept cash donations. 

If you have any concerns about fundraisers in your area, please call our Supporter Care Team on 0300 365 5500 or email supportercare@dementiauk.org  

Direct Debits are one of the safest and most effective ways of giving to charity. They reduce administration costs and generate a steady and reliable stream of income, allowing us to plan for the future. 

Direct Debits are easy to set up and give you full control over how much you wish to give and when. Your Direct Debit is covered by the UK’s Direct Debit guarantee, which protects you in the rare event that there is an error in the payment and lets you amend your Direct Debit at any time.  

Our fundraisers will ask you for your details and once they are entered into their electronic tablet, all the details will be encrypted so they are safe as soon as you have signed up. The fundraiser will not be able to access your data after this point.  

The agency we work with give you the option to sign up to regular gifts via contactless methods, either using QR code or SMS technology. This will take you to a website on your mobile phone where you can enter your payment details (account number and sort code) and confirm your Direct Debit sign-up. The details will then be encrypted and sent across to the payment processor. 

At Dementia UK, we are committed to keeping your personal information safe. More information on how we look after and use your personal information is available in our privacy notice. If you would like a printed paper copy of this privacy notice, contact our Supporter Care Team on 0300 365 5500, email supportercare@dementiauk.org or write to us at Dementia UK, 7th Floor, One Aldgate, London, EC3N 1RE. 

No. Our fundraisers are not allowed to take cash from you. They’re only permitted to ask for regular donations through a Direct Debit. They also can’t take one-off donations.

There is now an option to sign up to regular gifts via contactless methods either using a QR code or SMS. This will take you to a website where you can enter Direct Debit details and confirm your signup.

Your fundraiser will give you printed details of your donation and a welcome pack at the end of your conversation. You will also receive a welcome email, text and phone call, depending on what contact details you provided when you signed up. 

You will receive a letter from us confirming your details and notifying you of the amount and date of your Direct Debit donations within 21 days of signing up.

If an error in your Direct Debit is made by Dementia UK or your bank or building society, you are guaranteed a full and immediate refund of the amount paid from your branch.

You can find out more about your rights under the Direct Debit guarantee on the Direct Debit website. You can also cancel a Direct Debit at any time by writing to your bank or building society, or by calling, emailing or writing to the Dementia UK Supporter Care Team:
Telephone: 0300 365 5500 

Email: supportercare@dementiauk.org 

Post: Dementia UK, 7th Floor, One Aldgate, London, EC3N 1RE 

Dementia UK is a member of the Fundraising Regulator which is the governing body for the charity sector. It monitors trends and complaints about specific methods of fundraising, including face-to-face fundraising, and we must adhere to its Code of Fundraising Practice at all times. 

We are also a member of the Chartered Institute of Fundraising, a self-regulating membership body established to coordinate fundraising activity and promote quality, integrity and transparency. 

Appco, the fundraising agency conducting face-to-face fundraising on Dementia UK’s behalf, is a Professional Fundraiser as defined under charity law; therefore, it is a member of the Fundraising Regulator and subject to its Code of Fundraising Practice at all times. 

We regularly use mystery shoppers, managed by Greenlight Sites, our auditing agency, and the Chartered Institute of Fundraising. Greenlight audits take place on a weekly basis across the regions our fundraisers are working in; we have regular check ins with the agency to ensure fundraisers are compliant and receive detailed reports on a weekly basis.

The purpose of the audits is to check in on fundraisers on site and listen to the conversations they are having with members of the public to ensure they are representing the charity in the best possible light and that they are fully compliant with the Code of Fundraising Practice. We receive detailed reports from mystery shoppers highlighting good practice and identifying issues. All issues are followed up with the agencies, updating procedures and training as necessary.

All our fundraisers are fully trained by Appco, the fundraising agency, in compliance, vulnerability policies and the Code of Fundraising Practice. 

Members of the Dementia UK Individual Giving Team also provide regular training sessions to refresh the fundraisers’ knowledge of dementia, the services we provide and how income raised will be used, plus reminders about compliance and safeguarding potentially vulnerable donors.  

At Dementia UK, we are committed to providing the highest levels of customer service and care to our supporters. We promise to take all complaints seriously, to acknowledge them (where contact details have been supplied), and to deal with them in a timely manner.  

Please see our Complaints Policy for full details of how to make a complaint and our Supporter Promise for our set of standards for how we work and the service you can expect from us. 

As a member of the Fundraising Regulator, Dementia UK is committed to following its Code of Fundraising Practice to ensure we meet regulations. Complaints may result in changes in process and retraining our fundraisers to ensure the highest standards in fundraising at all times.  

• Dobbies Garden Centre AB15 6AX Whitemyres House New Park Farm, lang stracht Aberdeenshire
• Tesco AB21 7DX 35 Victoria St Aberdeen
• Royal Aberdeen Golf Club AB23 8AT Links Rd, Bridge of Don Aberdeen
• Co-op AB30 1AG Aberdeen Road Laurencekirk Aberdeenshire
• Morrisons AB31 5YR North Deeside Road Banchory Aberdeenshire
• Sainsbury’s AB51 0UY Kintore Midmill Inverurie Aberdeenshire
• Morrisons AB51 4JP Blackhall Rd, Inverurie Aberdeenshire
• Co-op Food AL7 4PH 8 Hall Grove, Ludwick Welwyn Garden City
• Asda Express BA2 9HN Westway Garages, Bath Rd Bath
• David Lloyd BS16 7PF Willowherb Road, Emersons Green Bristol Somerset
• BP BS36 2AX 172 Bristol Rd, Frampton Cotterell Bristol
• Co-op BS49 4EG High St, Yatton Bristol
• Co-op CA20 1PR Gosforth Road Seascale
• Bannatyne Health Club CA3 0AD 50 Kingstown Rd, Carlisle
• Co-op CA4 8SA King George Court Carlisle
• Dobbies Garden Centre CA5 6LB Orton Grange Dalston
• Co-op CB1 2FF 2 Brookgate Cambridge
• Sainsbury’s CB2 9BS Kestrel Rise, Trumpington Cambridge
• Co-op CB3 0LW 120 Girton Road, Girton Cambridge
• Asda CB7 5HH 2A Clay Street, Soham Ely
• Cardiff International Pool and Gym CF11 0JS Olympian Drive, Cardiff
• Western Leisure Centre CF5 5HJ Caerau Lane Cardiff
• Co-op CF61 1XA Boverton Rd Llantwit Major
• The Brentwood Centre-everyone active CM15 9NN Doddinghurst Rd, Pilgrims Hatch Brentwood
• Co-op CM3 3JG Main Rd Boreham
• Ongar Leisure Centre CM5 0GA The Gables, Fyfield Road, Chipping Ongar Ongar
• Marks and Spencer CM77 8YH Unit E2-3 Charter Way Braintree
• Morrisons CO12 4PB Iconfield Park Harwich
• Tesco CO5 8QT Griffon Garage, 1 Barfield Road West Mersea
• Erith Leisure Centre DA8 3AT Avenue Rd Erith
• Co-op DH6 5AT Durham Road , Bowburn Durham
• Consett Leisure Centre DH8 5HU Consett Leisure Centre, Medomsley Road Consett
• Co-op DL12 0SN 9, 12 Chapel Row Middleton-in-Teesdale
• Strikes Garden Centre DL6 2PW Northallerton Darlington
• Nuffield Healh EH1 3AU 61/10 Leith Street, Edinburgh Omni Centre Edinburgh
• Tesco EH10 5DN Colinton Rd Edinburgh
• Nuffield Healh EH14 1RL 15 New Mart Road Edinburgh
• Next EH15 3RD 32 Newcraighall Rd Unit 8, Fort Kinnaird Retail Park Edinburgh
• Co-op Food EN4 8SS 233 E Barnet Rd Barnet
• Berkhamsted Leisure Centre HP4 3QQ Lagley Meadow, Douglas Gardens Berkhamsted
• Co-op IP14 4BJ Thorney Green Road Stowupland Stowmarket
• Co-op IP19 8LU Saxons Way Halesworth
• Co-op Ormskirk L39 6SF 58 Town Green Lane, Aughton, Ormskirk
• Co-op LA1 4YU Pendle Avenue Lancaster
• Co-op LA5 9JU Market Street Carnforth Lancashire
• Tesco LL74 8SR Benllech Wales
• Co-op MK3 5BS Newton Rd, Bletchley Milton Keynes
• Wyboston Lakes Health & Leisure Club MK44 3AL Great N Rd, Wyboston Bedford
• Tottenham Green Leisure Centre N15 4JA 1 Philip Lane London
• Sainsbury’s NP44 1UL Llewellyn Road Cwmbran
• Swiss Cottage Leisure Centre NW3 3NF 4a Adelaide Road London
• Lidl PL2 3BW 1 Henderson Place Ford, Plymouth
• Co-op PL7 2AW The Ridgeway Plymouth Devon
• Lidl PL7 4NF 149 Plymouth Road Plymouth
• Lidl PL9 9BU 11 Horn Cross Road Plymstock
• South Norwood Leisure Centre SE25 4PT 164 Portland Road London
• Wavelengths Leisure Centre SE8 4RJ Giffin Street London
• Asda SG12 0AD Watton Rd Ware
• Saxon Pool and Leisure Centre SG18 8SU Saxon Dr Biggleswade
• Sainsbury’s SN5 7AA Paddington Drive Swindon
• Asda SN5 7DL West Swindon Shopping Centre Swindon
• Next SS2 6FW 7, Airport Retail Park, Rochford Rd, Rochford Southend-on-Sea
• Asda SS6 9RN Rawwreath Lane, Sallisbury Close Rayleigh
• Asda TQ12 1TG Highweek Street Newton Abbot
• Co-op TR11 4PN Mongleath Ave, Boslowick Rd Falmouth
• Co-op TR15 2QJ Falmouth Road Redruth
• Co-op TR19 7HE Corner House, St Just Penzance
• Co-op TR2 5DH Kings Road, St Mawes Truro
• Co-op TR26 1DB The Stennack, St Ives
• Co-op TR3 6BX 52 Chyvelah Rd, Threemilestone Truro
• Asda TR7 1RN Oakleigh Terrace Newquay
• Co-op TR7 3EH Henver Road, St Columb Minor Newquay
• Sunbury Leisure Centre TW16 6LG Nursery Rd Sunbury-on-Thames
• Brentford Fountain Leisure Centre TW8 0HJ 658 Chiswick High Rd London

Our face-to-face fundraisers will typically work Monday to Saturday. Fundraisers based on private sites (such as shopping centres) will work hours in line with the opening times of the shopping centre/site.