Admiral Nurse Dementia Helpline
Call or email our Dementia Helpline/Alzheimer's Helpline for reassuring and practical advice from our specialist team of Admiral Nurses.
Supporting Deaf and hard of hearing people affected by dementia through specialist dementia nursing advice and support in British Sign Language (BSL).
Whether you need immediate advice from our Helpline or would like to book a dedicated appointment with an Admiral Nurse, we can help.
Contact our Helpline using a BSL interpreter
How we can support you
If you use British Sign Language (BSL), there are two ways to access support from Dementia UK.
You can contact our Helpline through a live BSL interpreter for advice and information, or book a dedicated online appointment with an Admiral Nurse and qualified BSL interpreter for more in-depth support.
Both services are free and confidential.
Speak to our Helpline through a BSL interpreter
If you use British Sign Language (BSL), you can contact our Helpline through a live BSL video interpreter provided by Sign Solutions through InterpretersLive!.
This allows you to communicate directly with one of our specialist dementia nurses in a way that works best for you.
Availability
- Monday to Friday: 9am–8pm
- Saturday, Sunday and bank holidays: 9am–5pm
- Closed on 25th December
You can also access guidance on using the service, device requirements and technical support.
Contact our Helpline using a BSL interpreter
Book a BSL dementia appointment
Our BSL dementia appointments provide dedicated time with an Admiral Nurse and qualified BSL interpreter.
Appointments are delivered online and can support people living with dementia, family members, carers and friends.
You can discuss:
- concerns about memory and dementia
- understanding a diagnosis
- coping with changes in behaviour
- caring for someone with dementia
- planning for the future
- accessing further support and services
Appointments are free and confidential.
What to expect during your appointment with an Admiral Nurse and BSL interpreter
- Book your appointment and receive a link to Microsoft Teams
- You’ll meet an Admiral Nurse and BSL interpreter
- Each appointment lasts one hour
Which service is right for me?
| If you need… | Best option |
|---|---|
| Immediate advice or information | BSL Helpline |
| Support today or this week | BSL Helpline |
| A dedicated appointment to discuss complex concerns | BSL Dementia Appointment |
| Time to explore ongoing challenges in depth | BSL Dementia Appointment |
| Information about dementia and available support | Either service |
Who are these appointments for?
- Deaf/hard of hearing people living with dementia
- Deaf/hard of hearing carers and family members
- Deaf/hard of hearing people supporting someone with dementia
Admiral Nurses are there for the whole family, providing health advice, offering compassionate emotional and psychological support, and helping families plan for the future.
About our BSL interpreters
- Our BSL interpreters are provided by Sign Solutions
