Terms & conditions


Welcome to the Dementia UK website.

Below are terms and conditions related to Your use of the Dementia UK Website. Please read these terms and conditions carefully before You start to use Our Website, as they will apply to Your use of Our Website.

If You continue to browse and use this Website, You are agreeing to comply with and be bound by the following terms and conditions of use.

If You do not wish to be bound by these terms and conditions then You should leave Our Website immediately and refrain from accessing it.

Please do not hesitate to contact Us using the details set out below if You have any questions about these terms and conditions.

Please also note that the following items will also apply to Your use of this Website:

1) Our Privacy Policy which can be found at www.dementiauk.org/privacy-policy

2) Our Cookie Policy which can be found at www.dementiauk.org/cookie-policy

3) Our Admiral Nurse Dementia Helpline terms and conditions of use which can be found at https://www.dementiauk.org/admiral-nurse-dementia-helpline-terms-and-conditions/

In the event that you choose to use our Admiral Nurse Dementia Helpline, the terms and conditions will also apply to Your use of that service.


‘Dementia UK/We/Us/Our’ means the owner of the Website Dementia UK (registered Charity Number 1039404 and company reference number 02944156). Our registered office can be found at 2nd Floor, 356 Holloway Road, London N7 6PA.

‘You/Your/Yourself” means the user or viewer of Our Website.

Website or Site means www.dementiauk.org.

Use of the Website

When You access this Website, You are agreeing to do so only for Your information and for Your own private and personal use and not for commercial or public use; and to use this Site only for lawful purposes and as such, We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You may not use Our Site:

  • In any way which breaches any law (including international laws) or regulations;
  • For any fraudulent or intentionally fraudulent purposes;
  • For the purpose of harming or attempting to harm or offend others;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, spyware, adware or any other programme or code which is designed to be harmful to computer software or hardware.

You also agree not to access without Our prior written consent, or interfere with, damage or disrupt:

  • Any part of Our Site; or
  • Any equipment or network or server on which Our Site is stored; or
  • Any software used in the provision of Our Site;
  • Any equipment or network or software owned or used by any third party.

If You use Our Site in any manner which is not compliant with these terms and conditions then We may withdraw Your right to access the Site.

Dementia UK will make every effort to deliver any services as described on this Website, however changes may be necessary at times and We reserve the right to make changes to these services, and the provision of any such services by Us may be subject to separate terms and conditions.

Changes to these terms and to Our Site

We may revise these terms and conditions (including Our Privacy and Cookie Policy) at any time by making changes to this page and the pages containing Our Privacy and Cookie Policy. We recommend that You check this page from time to time to take note of any changes.

We may also change the content of Our Site from time to time. Please note that although we update Our Site its contents may be out of date at any time.

Reliance on the information

We have taken every care to ensure that the information on Our Website is accurate and up to date, however We give no assurances or guarantees (whether express or implied) that the content of Our Site is accurate, complete and up-to-date and We give no guarantee that there are not errors on Our Site.

Our Site is for general information purposes only. Our Website does provide general and generic advice in respect of certain Dementia related matters but it is not specific or tailored to any particular person or circumstance and therefore may not be suitable to Your individual needs. If You wish to seek specific Advice from Us in relation to Your particular circumstances, please do contact Us and We will see if it is something We are able to assist You with.

You should either speak to Us directly or to an independent specialist before taking or refraining from taking any course of action based on the content of Our Site.

If You come across something You believe is inaccurate, please contact feedback@dementiauk.org.

Access to Our Site

We will always try to ensure Our Website is available and uninterrupted but this cannot be guaranteed and We may need to temporarily suspend access to carry out updates or due to technical issues.

We may suspend or withdraw all or part of Our Site at any time and We may not give You any notice of this. We will not be liable to You if for any reason Our Site is unavailable at any time or for any period.

Please ensure that any person who accesses Our Site through Your internet connection is aware of and complies with these terms and conditions.

Our Site is intended for use by people residing in the United Kingdom. We cannot guarantee that the content of Our Site is appropriate or suitable for, or that it will be available to, users outside of the United Kingdom. In all instances, You are required to take all reasonable steps to ensure that Our Site is appropriate to satisfy Your needs.


Nothing in these terms and conditions excludes or limits Our liability for death or personal injury arising from Our negligence, or Our fraud or fraudulent misrepresentation, or any other liability which cannot be excluded under English and Welsh law.

To the maximum extent permitted by English and Welsh law, We exclude all conditions, warranties, representations or other terms which may apply to Our Site or any content on it, whether express or implied.

We are responsible to You for foreseeable loss and damage caused by Us. If We fail to comply with these terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breaking these terms and conditions or Our failing to use reasonable care and skill in supplying Our Site for use, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.

We will not be liable to You for any loss or damage, whether in contract, tort, as a result of Our negligence, breach of a statutory duty or otherwise, arising under or in connection with:

  • Any reliance by You on any content on Our Site; or
  • Any unavailability of Our Site or Your inability to access Our Site; or
  • Your device becoming infected as a result of Your access of Our Site with any virus, Trojan horse, spyware, malware or other harmful or malicious computer programme or code; or
  • Your access of any third party Website which is linked on Our Site.

We only supply the services for domestic and private use. If You use the services for any commercial, business or re-sale purpose We will have no liability to You for any resulting losses, including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity.

Copyright and trademark

We are the owner or licensee of all the intellectual property rights (including copyright) on Our Website and any material published on it.

We are also the registered owner in the UK of certain trade marks. Please contact Us for further information in this regards if you have any comments, questions or concerns.

Unless stated otherwise, all information and material on this Site is protected by copyright laws, and publication is prohibited without prior authorisation from Dementia UK. All Our rights in respect of information and material on Our Site are reserved.

You are also agreeing that You will not copy, store in any medium, distribute, duplicate, re-sell, transmit, modify or show in public any part of the Website or Our logo without the prior written permission of Dementia UK.

If You fail to comply with this section or breach any of Our rights in respect of the material or content on Our Site then We may refuse You access to Our Site. You may also be required to return or destroy (at Our option) any copies of any material on Our Site which You have made in breach of these terms and conditions.


We try to ensure that Our Site is free from all viruses and other bugs but We cannot guarantee that Our Site is secure and free from all viruses and bugs.

You are required to ensure that You have suitable virus protection software installed on Your device prior to accessing Our Site.

You must not attack Our Site via a denial-of-service attack or a distributed denial-of-service attack. If You breach this provision, You will be committing a criminal offence which We will report to the relevant law enforcement authorities. In so doing, We will disclose Your identity to them and Your rights to access Our Site will immediately cease.

Linking to Our Site

You may link to the home page of Our Site but You may only do so in a manner which is legal and where there is no reasonable prospect that it will damage or take unfair advantage of Our reputation.

When linking to Our Site, You must not indicate that You are associated with Us in any way nor indicate any approval or endorsement on Our part when there has been none.

You may not link to any page other than the home page of Our Site.

We reserve the right to withdraw Your right to link to Our Site at any time and for any reason.

When linking to Our Site, You must ensure that both You and the site on which You link Our Site, comply with these terms and conditions.

Third Party Websites

Our Website may also include links to websites run by other organisations. We do not take responsibility for the content of external sites that We link to. Linking to these sites does not necessarily imply that We endorse them. They are provided in good faith and as another avenue of information that You may find useful. We have no control over the contents of those sites or resources.

Applicable Law

These terms and conditions and their formation are governed by English and Welsh law. You and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction. However, if You are a resident in Northern Ireland or Scotland then You may also bring proceedings in Your country or residence.


If You have any questions about these terms and conditions, please contact Us:

by email: feedback@dementiauk.org, by phone 020 7697 4160, or by post Dementia UK, 2nd Floor, Resource for London, 356 Holloway Road, London N7 6PA.