If you need information, advice and support with any aspect of dementia, please don’t hesitate to get in touch – we’re here to help.
Our specialist dementia nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help you cope with the daily challenges of living with dementia.
However, if you or the person living with dementia are in immediate danger, please call 999 straight away.
Our Helpline opening hours
- Monday to Friday 9am-9pm (9am-8pm for British Sign Language services)
- Saturday and Sunday 9am-5pm
- Bank holidays 9am-5pm, except 25th December
What happens when I call?
You will be connected by an Admiral Nurse who can provide information, support and advice with any questions or concerns relating to dementia. There’s no time limit and you can call back whenever you need us.
If the Admiral Nurse recommends any of our resources tailored to your call, we’ll send them out by post or email.
At times, our Helpline gets very busy and you might not be able to get through straight away. If that happens, please leave a message with your name, phone number, and suitable times for us to call you back and one of our nurses will get back to you as soon as possible (usually within 48 hours).
By engaging with the Helpline service, you agree to our terms and conditions and privacy notice.
British Sign Language (BSL) support
If you use BSL, you can contact our Helpline through a live BSL video interpreter, using InterpretersLive!, provided by Sign Solutions.
This means you can speak directly with one of our specialist dementia nurses in the way that works best for you.
How to access the service:
You can also visit the InterpretersLive! app support page for help downloading the app or troubleshooting.
Frequently asked questions
Our Helpline is the only one in the UK that is staffed by specialist dementia nurses, known as Admiral Nurses. They are all qualified nurses with a professional specialism in dementia. Their extensive clinical knowledge and experience means they can help families manage a range of complex situations. They have helped tens of thousands of people affected by dementia to have the best life possible for as long as possible.
Yes, you can. Our nurses can answer any concerns or questions about the condition, and also provide vital emotional support for you. Whatever your worry, however large or small, please contact us now – don’t leave it until it becomes a more pressing issue.
Yes, people who have dementia themselves can call the Helpline for advice and support. If you suspect you have the condition, we can give you advice on how to get a diagnosis. You may find this information helpful too.
We are happy to speak to family members who live abroad, as long as the person with dementia lives in the UK. We know that if you care for someone from a distance, you may experience a different set of challenges and our nurses can help to guide you through these.
Please note that call charges will vary from abroad.
Yes – Admiral Nurses can guide and empower other health and social care professionals to support people living with dementia and their families. However, please note they cannot make contact directly with that person or family (unless they contact the Helpline themselves) or take third party referrals from statutory or third sector organisations.
There is no need to prepare anything before calling our Helpline – many people phone when they need to speak to someone straight away. However, it is helpful to have a pen and paper handy so you can note down any information the nurse provides.
As well as the Helpline, we offer phone or video call appointments in our virtual clinics. These are available Monday to Friday between 9am and 4pm. They last 45 minutes and are ideal if you have several questions you want to ask or if you want to arrange a call at a specific time to suit you.
You can also ask your GP or social worker if there is a community Admiral Nurse service in your area.