The people who most often contact us are families caring for someone with dementia, whether that be Alzheimer’s disease, vascular dementia, or another type of dementia. But the Helpline is also available to people with a diagnosis of dementia, those worried about their memory or the memory of a loved one, and professionals working in dementia care. We’re here for anyone who needs one-to-one support.
What happens when I call?
Our dementia specialist Admiral Nurses will listen to you and give advice, support and information
You can take your time. There’s no time limit – many people call for more than 45 minutes – and you can call back whenever you need us
If suitable, you’ll receive a tailored information pack after your call which will be sent out in the post or by email
All calls to the Helpline are confidential and are answered by a dementia specialist Admiral Nurse
Our opening hours
Monday to Friday: 9am to 9pm
Saturday to Sunday: 9am to 5pm
All calls to our Helpline are free
Confidentiality arrangements for the Admiral Nurse Dementia Helpline
Our Helpline is a free and confidential dementia advice and support service for family carers, people with dementia and professionals. Our Helpline offers a confidential service to all who contact us.
We ask that you give as much information about yourself and your situation as you can as it will help us to reply as fully as possible.
We will not share information with third parties except in specific situations in which we are required to by law, or if there is a potential risk of harm to the person with dementia, yourself or others.
You can read our terms and conditions by clicking here. You can read about how we use your personal data and how we keep your data secure in our privacy and cookies policies.