We know things might feel overwhelming right now. But we can help you. Dementia UK is the charity for specialist dementia care, and our Admiral Nurses have helped thousands of families live better for longer with dementia. We can help you understand the condition and feel more in control, giving you the tools and the confidence to manage your future with dementia together – one step at a time.
The nurses on our Helpline are here when people need help. They have the time to listen and the knowledge to solve problems. As dementia specialists, Admiral Nurses help families manage complex needs – considering the person living with dementia and the people around them. They also work in local community services, groups of GP practices, NHS hospitals and Admiral Nurse clinics. The nurses on our Helpline will be able to advise whether there is a service that you can access in your area.
They can also guide and empower other healthcare professionals to support a person and family. However, please note they cannot make contact directly with that person or family (unless they contact the Helpline themselves) or take third party referrals from statutory or third sector organisations.
Our opening hours
Monday to Friday: 9am to 9pm
Saturday to Sunday: 9am to 5pm
Open Bank Holidays, except 25th December
What happens when I call?
Our Admiral Nurses will listen to you and give advice, support and information.
You can take your time. There’s no time limit and you can call back whenever you need us.
If suitable, you’ll receive tailored information after your call which will be sent out in the post or by email.
Occasionally our Helpline gets very busy and you might not be able to get through straight away. If that happens, please leave a message with times suitable for a call back and one of our nurses will get back to you as soon as possible.
You can also contact a specialist dementia nurse by emailing us at firstname.lastname@example.org. Please try and be as succinct as possible so we can easily understand your situation and be able to give you useful support and advice. It would also be useful if you include your phone number in case we need to clarify anything. You can also send the team a message through our online form.