Individual Giving Assistant

Department: Fundraising and Engagement
Location: Hybrid – with at least one day a week in Head Office (Aldgate, London)
Hours of work: 37.5 hours (Monday to Friday)
Contract: Permanent, full-time
Salary: c£27,000
Annual Leave: 33 days (excluding 8 bank holidays)
Benefits: Pension – 8% Contribution
Season ticket loan
Enhanced maternity, paternity and adoption leave
Childcare Vouchers (subject to eligibility)

Purpose of job

As Individual Giving Assistant, you will play a key role in the Individual Giving (IG) fundraising programme by supporting the administration of the day-to-day activities of the IG, Legacy and In Memory team.

You’ll be responsible for responding to enquiries across multiple channels including phone, email, social media and print, thanking supporters, collating results, recording invoices and providing an exceptional experience to our supporters. You’ll also a play a part in our telemarketing campaigns, providing stewardship support, call listening and feedback to agencies.

You’ll bring your passion for high quality customer/supporter service, excellent organisational skills, an ability to work as part of a team and independently and a creative approach to solving problems and generating new ideas.

How to apply

For the full job description, click here.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. Please send your answers to the application questions, and a CV to recruitment@dementiauk.org.

Closing date: 23^rd August, 12pm