Dementia Helpline0800 888 6678

Database Officer

Department: Supporter Care and Database Services
Location: Hybrid – between home and our office in Aldgate, London
Hours of Work: 37.5 hours per week
Contract: Fixed-term (12-months), full-time
Salary: £28,000 – £31,000 per annum
Closing date: Monday 19th February 2024 at 10.00am

Annual Leave: 33 days (plus eight bank holidays) 


  • Enhanced maternity, paternity, adoption, and shared parental pay 
  • Family friendly policies 
  • 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension 
  • Free health cashback plan (Medicash) employee cover plus up to four dependent children 
  • 24/7 virtual GP access (UK registered), plus access to Best Doctors 
  • Free confidential employee assistance programme (Health Assured) 
  • Access to wellbeing app (healthy living tips and Bright TV ) 
  • Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more* 
  • Learning and development committed (bespoke training, LinkedIn Learning etc.) 
  • Employee health and wellbeing committed (menopause friendly, disability confident employer etc.) 



Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. 


About the role 

Dementia UK is currently seeking a Database Officer to lead on the delivery of processes within the Database Services team.

As Database officer, your primary responsibility will be managing a substantial volume of data files, from a variety of sources seamlessly importing this information into our fundraising database. You will handle supporter data ensuring a high level of accuracy, while being directly responsible for running the majority of data imports as well as handling enquires coming into the Database Services shared inbox and running regular data cleansing routines.

In addition, you will be expected to maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed. Working with the Supporter Care, Finance, and Fundraising teams to ensure income is accurately coded across all fundraising streams.

The ideal candidate will have a strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR), and will bring previous experience in using databases for data entry, maintenance, and importation. A high level of computer literacy is essential, and comprehensive knowledge of Microsoft Office applications, particularly Excel, is required. Your ability to function effectively within a team, coupled with your initiative in prioritising and organising your workload, will be key to success.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.


Our culture 

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion. 

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. 

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact 

How to apply 

Review the full job description and please send your CV and supporting statement to

*Please note that any decision on flexible working is based on business needs

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