Our policies

Whenever you share personal data with us we aim to be clear with you and not to do anything that you would not reasonably expect us to. We will always endeavour to tell you when we are collecting data.

The Dementia UK website, like most websites, uses cookies to give you a more personalised web service and to provide information to us. Cookies mean that a website will remember you.

We’re committed to providing the highest levels of customer service and care to our supporters. Read our supporter promise here.

Read our Vulnerable people policy to understand how we ensure that donations are only accepted from supporters who have the capacity to make decisions.

We provide a consistently high level of service; however, we understand there may be occasions when a complainant is not fully satisfied with their experience.

The Clinical services terms and conditions of use explain how all of our clinical services work.

We will record some of your data for training purposes for our Admiral Nurses you can read our data privacy notice here.

We have developed our website to be accessible – find out about the range of useful tools you can use to increase accessibility.