The Priority Services Register
Admiral Nurses can refer families directly to Thames Water’s Priority Services Register for additional support. This is a programme for vulnerable customers – including those affected by dementia – who may require:
- a consistent supply of water for a medical condition
- translation or help to understand communications from Thames Water
- extra support due to a life-changing event like a bereavement
- extra understanding of their situation from Thames Water so they can take it into account as best they can
The number of customers joining the Priority Services Register because they are living with dementia increased by 44% over the course of our partnership with Thames Water.