We are delighted to announce our partnership with NEXT Retail to produce our ‘Loved’ cushion, which is raising vital funds and awareness of dementia.
Rob Hanks, a Customer Representative at Thames Water who took part in the training
It ticked all the boxes for me: I found it very useful indeed. It was powerful to listen to someone who works with people affected by dementia daily – I imagine that brought it home to people who haven’t had close contact with a family member or friend who has been affected.
Olivia Worthington, Partnership Lead, Thames Water
Dementia is such a complex condition which unfortunately affects many of our customers. It is our duty of care to provide extra support to those that need it through our Priority Services Register. It has been really beneficial to work alongside [Admiral Nurse] Pam to understand more about dementia, assess how we can do more to support colleagues and customers, and equip our customer-facing teams with the confidence they need to work with families affected by dementia.
Olivia also spoke at two Dementia UK meetings for Admiral Nurses to build their understanding of Thames Water’s Priority Services Register for vulnerable customers, which is now part of the nurses’ information toolkit to use when supporting families on the Helpline or in the community.
Joe Costello is Dementia UK’s Consultant Admiral Nurse for Sport and Dementia and has been in post for six months. He explains why this new role is needed for families living with dementia who have a connection to sport.
To take part, all children need to do is draw a picture which represents their experience of dementia before midnight on 7th January 2024.