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The PFA Admiral Nurse Clinic terms and conditions of use 

These terms and conditions govern the use of the PFA Admiral Nurse clinic service. By contacting the service you are confirming that you have read and understand their content. 

These terms and conditions were last updated on 5 May 2022. 

1 Background
1.1 The PFA Admiral Nurse clinic service means the nurse-led service which can be accessed at

1.2 In these terms and conditions, ‘us/we/our/Dementia UK’ refer to Dementia UK (registered charity England and Wales 1039404 and Scotland SCO47429; company number 02944156). Our registered office is at 7th floor, One Aldgate, London, EC3N 1RE. 

1.3 Every contact made with the PFA Admiral Nurse clinic service will be dealt with by a nurse contracted directly by Dementia UK with specialist knowledge of and experience in dementia (‘Admiral Nurse’). 

1.4 Every Admiral Nurse is registered with, and adheres to the rules of, the Nursing and Midwifery Council (NMC) and attends regular practice and professional development sessions to ensure that they are up to date with the latest practices in dementia care. 

1.5 The PFA Admiral Nurse clinic service is not an emergency service. Its normal hours of operation are Tuesdays from 9am to 4pm, from 10th May to 2nd August 2022. If you contact the PFA Admiral Nurse clinic service by email out of hours, we will use our best endeavours to respond to such requests within seven working days. 

1.6 Further information about the PFA Admiral Nurse clinic service can be found at the web address given in clause 1.1. 

2 The PFA Admiral Nurse clinic service
2.1 We provide advice and support to PFA members who have or are suspected to have dementia and their family carers (including close friends). 

2.2 We are unable to provide advice and support to:
2.2.1 businesses or those attempting to use the PFA Admiral Nurse clinic service for commercial purposes.
2.2.2 anyone calling from outside the United Kingdom. 

2.3 We are able to provide advice and support regarding:
2.3.1 coping with a diagnosis of dementia.
2.3.2 what a diagnosis of dementia means and the effects this can have on the person with the diagnosis, their family, friends and wider community.
2.3.3 organisations available in your local area that can provide advice, guidance and care in respect of dementia.
2.3.4 promotion of wellbeing and information regarding the prevention of ill health in the person with dementia and their family.
2.3.5 managing and coping with changes in behaviour and social functioning of a person with dementia.
2.3.6 looking after someone with dementia, including advice and guidance on the types of dementia and the availability of care and support.
2.3.7 social and dementia care facilities and services, their function and uses. 

2.4 We do not provide any other advice, guidance or services through the PFA Admiral Nurse clinic service other than that set out in clause 2.3 above. 

2.5 We are not able to provide recommendations or opinions about particular care facilities or third-party services. 

2.6 We are not responsible for information or advice provided by any third parties, including third-party websites, and accept no liability for such information or advice. 

2.7 For more information on care providers, care homes and social facilities, please visit: 

  • Care Quality Commission ( in England 
  • Care Inspectorate ( in Wales 
  • Care Inspectorate ( in Scotland 
  • Regulation and Quality Improvement Authority ( in Northern Ireland 

We accept no liability for any acts or omissions of any care home, facility or service which we provide you with information about. 

3 Changes to the PFA Admiral Nurse clinic service or these terms and conditions
3.1 We may vary these terms and conditions from time to time. 

3.2 We may also make changes to the advice and guidance we provide from time to time, including but not limited to changing the types and categories of advice and guidance and the hours of operation. 

3.3 Any changes we make in accordance with this clause will be published on our website. 

4 Non-reliance and limitation of liability
4.1 Information provided through the PFA Admiral Nurse clinic service:
4.1.1 is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from any action on the basis of contact with the PFA Admiral Nurse clinic service. We make no representations, warranties or guarantees, whether express or implied, that the information is accurate, complete or up to date.
4.1.2 is not a substitute for professional care or medical treatment from the NHS or other providers. Admiral Nurses working with the PFA Admiral Nurse clinic service do not have access to the medical records of you or anyone you are concerned for, and are not able to give opinions about the delivery of treatment or care relating to you or any other individual. 

4.2 We accept no responsibility for damage or loss suffered as a result of contact with the PFA Admiral Nurse clinic service except where the law states otherwise, such as death and personal injury as a result of our own negligence or fraudulent misrepresentation. 

5 Medical disclaimer
5.1 Any medical information referred to through contact with the PFA Admiral Nurse clinic service is given as information only and is not intended:
5.1.1 as medical diagnosis or treatment.
5.1.2 to replace consultation with a qualified medical practitioner.
5.1.3 as advice or support in prescribing or recommending any medication.
5.1.4 to advocate or recommend the purchase of any product or to endorse or guarantee the credentials or appropriateness of any healthcare provider. 

5.2 We strongly recommend that you consult a healthcare professional for specific advice about your circumstances or the circumstances of another person you are concerned about. 

6 Confidentiality and personal information
6.1 All information provided to us will be held in the strictest confidence and not disclosed to any third party, including the PFA. Details of who has accessed the PFA Admiral Nurse clinic service will not be shared unless required by law or there is a risk of serious harm to the carer and others, or any other specific circumstances referred to in our privacy policy.

6.2 All telephone calls with the PFA Admiral Nurse clinic service may be recorded so that we can monitor and ensure the quality of our service. If you do not want your call to be recorded, you can tell the Admiral Nurse at the start of the call. 

6.3 If you contact the PFA Admiral Nurse clinic service and share personal data or confidential information relating to another person, you expressly confirm and represent to us that you have the authority and/or consent to share this information. You are solely responsible for ensuring that you are authorised to discuss and share such matters and we accept no liability where you provide us with information that you did not have authority or consent to provide. 

6.4 We will only use your personal information as set out in our privacy policy.

7 Fees and charge
There is no charge for making use of the PFA Admiral Nurse clinic service. 

8 Complaints, comments and questions
8.1 If you have any questions, comments or complaints about the PFA Admiral Nurse clinic service, please do not hesitate to contact us and we will try to resolve any issues. You can contact us by phoning 020 8036 5400, emailing us at or writing to us at Dementia UK, 7th floor, One Aldgate, London, EC3N 1RE. 

8.2 If the complaint is about a nurse’s compliance with the NMC Code of Professional Conduct and/or fitness to practice, this will be referred to the NMC by Dementia UK. Individuals wishing to complain about a nurse’s professional conduct can also contact the NMC directly. 

9 Other important terms
9.1 Any use by you of the PFA Admiral Nurse clinic service creates a direct relationship between you and us on the terms set out in these terms and conditions. No other person shall have any rights to enforce any of these terms against us. 

9.2 These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by the laws of England, Scotland, Wales and Northern Ireland, and the courts of these countries shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with this agreement or its subject matter or formation.