Caring from a distance

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When you’re facing dementia, life can feel overwhelming. That’s why Dementia UK is here. Our specialist dementia nurses, called Admiral Nurses, provide life-changing care for families affected by all forms of dementia. They help people with dementia stay independent for longer and support the people caring for them. They have the time to listen and the knowledge to solve problems, and for families affected by dementia, they can be a lifeline.

This leaflet has been written by Admiral Nurses to help you if you’re caring for someone with dementia from a distance.

Caring from a distance can be challenging, as you can’t pop in regularly, and it’s harder to respond to issues quickly.

What is caring from a distance?

Caring from a distance is when you support and help someone from afar. It could be a mile away, ten miles, the next county or another country.

Whether the person living with dementia lives alone, with someone else, in a care home, hospital, hospice or anywhere else, there are lots of things you can help them with.

If you’re supporting a person with dementia, this could include:

  • speaking to them on the phone, to offer companionship, support and reassurance
  • paying their bills
  • handling their utility accounts
  • managing their daily household matters, such as food shopping deliveries, or arranging for their rubbish to be put out
  • co-ordinating their medical appointments and/or visits from health and social care professionals
  • arranging for their prescriptions to be fulfilled and delivered

Lasting Power of Attorney

If you’re the registered Lasting Power of Attorney (LPA) for Property and Affairs and authorised to act on their behalf, then you may need to manage their bank and savings accounts, investments, pay bills or make decisions about their living arrangements.

If you’re the registered Lasting Power of Attorney (LPA) for Health and Welfare, and they’ve been found to no longer have capacity to make decisions, then you may need to make decisions on their behalf about their health and medical treatment or day to day care (see Sources of support at the end of this leaflet for the Dementia UK leaflets on LPA and Capacity).

If you’re supporting someone from a distance, who is caring for someone with dementia, you might be:

  • providing emotional support, by phone, email, letters or maybe video calls
  • helping them to arrange support for the person with dementia, such as befriending services, day centres or residential respite care

Keeping information about the person with dementia

It can be helpful to assemble all of the information you have about the person with dementia, and useful contact details, in one place, such as an A4 ring binder or box file. This will help you if there is a sudden change in circumstances, such as the onset of illness – and will also help you anticipate where future challenges might arise.

You could consider:

  • What you know about the progress of their dementia? For instance, what diagnosis do they have? When did they get the diagnosis? Has there been a gradual or sudden deterioration?
  • What other illness they have and how it affects them? What medicines do they take? It’s very helpful to have a list of current medications and dosage
  • Who their GP is? What other clinical or social professionals are involved in their care?
  • Have they previously had a fall or hospital admission? When? What happened?
  • What help they require with personal care, such as getting dressed, preparing meals, taking medicines, attending appointments or generally getting about?
  • Is help needed with general housework, laundry, shopping and paying the bills?
  • Can they use the phone to call for help or just have a chat?
  • What activities they enjoy, and whether they need help to attend them?

Having a clear idea of what help is needed – and wanted – will help you prepare a plan together.

Caring from a distance – when the person lives at home

If possible, visit the person’s home, to ensure that it’s as safe, secure and comfortable as it can be for them.

Here are some things to consider:

  • Are there trip hazards such as loose carpets or rugs? Clutter that could be moved? Excess furniture?
  • Check that smoke alarms work and have working batteries
  • Check the window and door locks work. Is there a person locally who could keep a spare key?
  • Consider installing a key safe with a code, so that emergency access can be gained
  • Would modifications such as ramps, or grab rails be useful?
  • Could assistive technology help the person in their day-to-day life? You could consider dementia friendly clocks, electronic pill boxes, picture phones, pendant alarms, sensors that monitor for falls etc.

Please see Sources of support for our leaflet on Making the home safe and comfortable for a person with dementia, as well as resources on assistive technology.

There may come a time when the person isn’t able to continue living in their home anymore. Please see Sources of support for our leaflets on Finding care at home, or on Choosing a care home.

Caring from a distance – when the person lives in a care home, hospital or hospice

There are still ways that you can support a person with dementia when they’re living in other places such as a care home, hospital or hospice. Some ways include:

  • Finding out the routine and hours of the care setting, such as mealtimes, bedtime, activities, so that you can contact the person at the most suitable time
  • Ask if you can know what they have taken part in (eg maybe a trip out, creative writing group or choir), so that you can talk to them about it
  • Find out how best to contact them: directly by phone? By calling a member of staff? If you’re writing them letters – is there someone who can help read them to the person with dementia if necessary? Many care homes will support you to make video calls, so you can see each other. Ask them about this
  • Talk to the staff about how you can feedback to them about care and discuss the medical or support plan. Is there a particular time when the health and social care team visit and review care?
  • It’s also useful to to check the procedure regarding the consent of sharing information with you

Being organised

Consider what other useful contact and telephone numbers you might need and keep these in the same place, for instance: their doctor or nurse, other relatives, neighbours, their solicitor etc.  Ask the person with dementia – if appropriate – where they keep important documents, such as their financial documents, bank statements and legal documents, including LPA documents, and their Will.

If you’re the person’s named attorney, for either their health or finances, it’s advisable to have a notarised copy of these documents yourself.

Consider whether it’s appropriate for you to be a proxy for the person, in their day-to-day health and social care needs. Signing a proxy agreement with the person’s GP means that they can discuss the person’s care and treatment with you. The person’s GP surgery will be able to advise you about this. You may also be able to manage the person’s appointments and repeat prescriptions online (please see Sources of support for Dementia UK and the Royal College of GPs’ leaflet on Online GP Services – an internet portal giving you access to this information).

Find out whether the person with dementia has made any Advance Statements, Advance Care Plans or Advance Decisions to Refuse Treatment. These are statement of their wishes and decisions regarding future medical treatment and care. If so, keep a record of where these statements are, together with all of your other information.

You could suggest using the Lions Club ‘Message in a bottle’ scheme – a bottle which sits in their fridge, containing their basic personal information and medical notes (see Sources of support).

Consider signing the person up for the Herbert Protocol, a national scheme linking the Police with social services and other local services, to share useful information about the person, in case they go missing.

Things to consider when you visit, or to discuss

The additional distance between you and the person with dementia makes it all the more important that you have a local network of people you talk to. This could include neighbours, other relatives and friends.

Each time you visit, reassess the situation. Check in with the person living with dementia, as well as their other family, friends or clinical professionals to keep updated with any changes. Some useful things to consider include:

  • Are there any concerns, worries or changes in their medical condition?
  • What appears to be working well or not so well?
  • Do they appear to be their usual self in terms of appearance, weight and general wellbeing?
  • Are there any signs that they’re taking less care of themselves, or where they live, than before? This could include increasing untidiness, in their physical appearance, or in their home; out of date food in the fridge; rubbish building up etc.

Staying connected to the person with dementia

Caring from a distance might feel like it involves a lot of coordination of tasks and jobs. It may well do. But, connecting with each other, no matter the distance, can be enjoyable and helpful for everyone.

Regular contact times may give the person living with dementia something to look forward to. Some people say that having a set time to receive a phone call or visit helps to reduce feelings of isolation and anxiety. Try to notice the positive things, and enjoy the time you do spend together, whether it’s on the phone, by letter or in person.

Caring for yourself

Taking care of yourself is important. Caring from a distance can mean juggling many things; maybe you’re working or have a family of your own. Perhaps you’re worried or feel guilty about what you can or can’t do. You may feel overwhelmed, poorly equipped or on your own. However, you’re not alone. There is a lot of information and advice to help guide and support you.

It can be helpful for your own planning to think about the practicalities of the support you offer, for example, the travel time involved, and expenses incurred. You could consider talking with your family and employer about what it means to be a carer from a distance, to see whether there is anything they can do to support you. Be realistic about what you can provide, and don’t be afraid to ask for help from others.

If you have questions or concerns about any aspect of dementia, including caring from a distance, please call our Admiral Nurse Dementia Helpline free of charge on 0800 888 6678 (Monday-Friday 9am-9pm, Saturday and Sunday 9am-5pm, every day except Christmas Day) or email

The Helpline is open Monday to Friday, 9am-9pm and on the weekends, 9am-5pm.

Sources of support

Other useful organisations

Caring from a distance

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