Service Desk and Performance Manager

Job Title: Service Desk and Performance Manager
Department: Information Services
Location: Home Based with regular travel to the London office
Hours of Work: 37.5 hours (Monday to Friday)
Contract: Full Time
Salary: c. £40,000 per annum

About the role

Dementia UK’s Admiral Nurses provide the specialist dementia support that families need. Admiral Nurses offer specialist one-to-one support to anyone affected by dementia. We work together with families and other dementia services, using our experience and expertise to foresee and avoid crisis, and upskill others in the care pathway.

Our Information Services team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital DUK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.

We must keep the critical IT Infrastructure running and ensure that our staff have a positive experience from their use of technology as well as developing curiosity and innovation. The Service Desk and Performance Manager will develop and maintain our customer service desk by balancing resources, maintaining our SLA and acting as an ambassador for Information Services. All the while keeping our staff happy with the service we provide.

How to apply

For the full job description, click here.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. Please send your answers to the application questions, and a CV to

Closing Date: 5pm 19th April

Interviews: w/c 4th May

Why work for Dementia UK

By joining Dementia UK you will become part of a diverse and dedicated team of people where you will be supported and encouraged to not only use but develop your skills

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About Demenita UK

Dementia UK provides specialist dementia support for families through our Admiral Nurse service

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Other vacancies

Dementia UK is an inclusive charity with a positive atmosphere. Find out about our current roles

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