Helpline and Clinics Coordinator

Department: Helpline and Clinics
Location: Home Based with occasional travel as required
Hours of Work: 37.5 hours
Contract: Permanent
Salary: c£25,000 to £30,000 pa (dependent on experience)
Annual Leave: 33 days (excluding 8 bank holidays)
Benefits: Pension – 8% Contribution
Season ticket loan
Childcare Vouchers (subject to eligibility)


This is a key role in the effective running of the Clinics and helpline teams and their activities. It will involve taking the lead in project managing work undertaken by the team as a whole, in ensuring that both clinics and helpline services are managed effectively and efficiently across the team.

The coordinator will provide comprehensive and responsive administrative support to the teams. It will also involve working closely with the Interim Lead for helpline and clinics, and the Deputy leads to support with administrative tasks. This will involve data entry onto the database, coordinating clinics taking place by telephone and virtually online within different clinic services.

Purpose of job

To be responsible for both team’s administrative projects as required and to support the Interim lead in coordinating key areas of activity including monitoring project plans, budget management and outcomes. The post holder will work with key members of staff including Admiral Nurses to ensure specific projects and activities are delivered and completed on budget by project managing effectively. The post holder will act as the first point of contact for those wishing to contact the Clinics and helpline teams by prioritising and coordinating queries, drafting and sending out correspondence as appropriate and working with the team to ensure timely responses.

How to apply

For the full job description, click here.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions. Please send your answers to the application questions to

Closing date: 14th August 2022

Why work for Dementia UK

By joining Dementia UK you will become part of a diverse and dedicated team of people where you will be supported and encouraged to not only use but develop your skills

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About Dementia UK

Dementia UK provides specialist dementia support for families through our Admiral Nurse service

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Other vacancies

Dementia UK is an inclusive charity with a positive atmosphere. Find out about our current roles

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